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Customer Service

Frequently Asked Questions

Find answers to some of the most common questions we receive about our products, services, and purchasing process. If you don’t see the answer to your question here, feel free to contact us directly, and we will be happy to help.

Customer Information

All customers must submit an application to be registered to purchase products online. If you are not a Molded Products customer, we will promptly assist you in setting up an account.

Once this quick setup process has been completed, you will be notified of your approval status, and you may begin placing orders immediately.

All new customers will be prompted to register during their first order. To place your first order simply add products to your cart and check out. During checkout, fill out the application form and enter payment information.

Existing customers can log in to My Account.

Ordering Information

  • To begin online ordering please go to the top of the home page and create an account. Once you have been approved a confirmation email will be sent to you with log-in instructions.
  • To order online, new customers must register to purchase as products sold on our website are FDA-regulated.

To order by phone, please call us at (800) 435-8957 and one of our customer service representatives will be happy to assist you.

The Customer Service Team is available Monday through Friday between the hours of 8:00 AM to 4:30 PM CST.

You may e-mail orders to sales@moldedproducts.com

To ensure prompt order processing, please provide the following information:

  • Account Number
  • Bill To: and Ship To: Address(es)
  • Purchase Order Number
  • Your name, telephone number, fax number, and e-mail address
  • Product number and description
  • Order quantity and unit of measure

You may fax your orders to (800) 227-7935

To ensure prompt order processing, please provide the following information:

  • Account Number
  • Bill To: and Ship To: Address(es)
  • Purchase Order Number
  • Your name, telephone number, fax number, and e-mail address
  • Product number and description
  • Order quantity and unit of measure

Payment Options

Molded Products offers open account purchases, subject to prior credit approval.

For a credit application click here. To set up an account, please contact Customer Service at (800) 435-8957.

Molded Products accepts Visa and MasterCard.